Why We Cannot Analyze Issues Older Than 90 Days

We understand that it can be frustrating when an issue cannot be reviewed retroactively.
However, due to regulatory requirements, we are unable to investigate issues that occurred more than 90 days ago.

Why is that?

Qwist is a company regulated by BaFin (Federal Financial Supervisory Authority in Germany).
As part of these regulations, we are required to anonymize or permanently delete certain system logs — especially those that may contain personal data — after 90 days.

What does this mean for you?

If an incident occurred more than 90 days ago, we can no longer associate the related technical data with your user account.
As a result, we are unable to perform a specific error analysis for that case.

Recommendation

Please report technical issues or unusual behavior as soon as possible, ideally within 90 days of when the issue occurred.
This ensures we can support you effectively and carry out a full investigation.