Dear customer,
We are pleased to inform you that effective August 10th, we had officially rebranded and are now operating under the name Qwist GmbH. This change reflects our ongoing commitment to innovation and providing exceptional products/services to our valued clients.
This rebranding process encompasses various changes. With this article, we would like to provide you with important information regarding the upcoming changes for our OpenBanking products that may require your attention.
- New Support Email
On 02.10.2023, our two current support emails partnersupport@finleap.com and support-connect@finleap.com will be changed to partnersupport@qwist.com and support@qwist.com. Please kindly note that we will discontinue the @finleap.com emails from 02.10.2023 onwards.
- New Help Center URL
On the latest 02.10.2023, our current Help Center URL finleapconnect.zendesk.com will be changed to openbanking.qwist.support. You will be able to reach us via both URLs for the time being. However, we suggest that you only use the new URL instead of the old one starting from 02.10.2023 to avoid any login issue, as the old URL will be shut down at a later point of time.
Except the URL, please be ensured that your login to our Help Center will also remain the same. You can still find all your old tickets and also initiate your new request at the same place where you used to.
- New Statuspage URL
On 02.10.2023, our current Statuspage URL status.connect.finleap.com will be changed to status.qwist.support. Except for this, your subscription will still be valid, and the email notification will come from statuspage-status@qwist.com.
- New logo/Widget
On 02.10.2023, we will update our widget design with our new Qwist company branding. Here you can find our new logos (Logo1 / Logo2 / Logo3) and the colour codes in case you want to adapt your design to them. The new widget design can already be seen in our staging environment as shown in below screenshot.
Qwist's primary colour is now a navy blue (#001E3B), which can be found in the button colour and is also used in a much more brighter way (5%) as background colour (#F2F4F5) in the browser screen. The font colour in the button also has the bright 5% navy colour value. The Qwist Q logo comes in turquoise highlight colour (#7AC6B6). The widget in the browser now comes with clear edges and has lost its round corners for a clearer line. The “myFinance” logo is included as a placeholder for your logo.
In case the rebranding does not fit to your company design, we would like to offer you the option to customise the background color. Please feel free to reach out to us in case of any questions.
Apart from the above mentioned changes, please also check if you have any other entries on your side with our previous name “finleap connect” included, where an update of the information is needed.
Please be aware that the complete transition process for the rebranding project will take several weeks, and it will also require some time before you observe the widespread update of our new name "Qwist" and our new Qwist logos across all of our platforms and products.
While our external appearance will undergo a transformation, we want to emphasise that the core essence of our company and our products and services we provide remain unaltered.
We would like to express our sincere appreciation for your continued trust and support. Should you have any questions or require additional information, please do not hesitate to reach out to us via partnersupport@qwist.com. We are here to assist you throughout this transition and beyond.
Best regards,
Your Qwist team
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