Open Banking Status Page Announcement

Dear finleap connect customer,

In order to improve the visibility and transparency of the availability of our products, we have introduced our new status page:https://status.qwist.support/ 

On the status page, you can see at one glance the availability of our systems as well as the status of our connectivity. From today forward, the status page will also be our main medium to communicate incidents. In case of an incident, the status page will have the most recent information and also provide you with updates via e-mail. Maintenance announcements will be continued via e-mail, but will additionally be made public on the status page.

To receive the relevant information, you can subscribe to our updates on the top right corner of the status page by choosing the relevant products and financial sources for you.

How to subscribe to status page updates: 

1. Go to the status page
2. Click on “SUBSCRIBE TO UPDATES”
3. Enter the email address that should receive the updates
4. Click on “SUBSCRIBE VIA EMAIL”
5. Select the components and connectors that you are interested in 
6. Click on “SAVE”

To help you to choose the relevant components, here is a short description of every component and connector you can register for

• finX API
  • One-time Account Aggregation Service
    • Service used by our customers to connect to financial institutions across multiple countries and accessing payment and non-payment accounts for one time.
  • Ongoing Account Aggregation / Auto-Sync
    • Service used by our customers to connect to financial institutions across multiple countries and accessing  payment and non-payment accounts for an ongoing time period that is consented by the end-user.
  • Payment Initiation Service
    • Service used by our customers to Initiate a payment from payment accounts of financial institutions across multiple countries.
  • Categorization
    • Service used by our customers to get a categorization of transactions from payment accounts.

• Customisable Widget
  • Account Aggregation – Widget
    • Account Aggregation Services that are provided together with a customisable front-end
  • Payment Initiation Service – Widget
    • Payment Initiation Services that are provided together with a customisable front-end

• Connectivity Availability – DE
  • Connectors’ availability for the most used banks in the German Market

• Connectivity Availability – AT
  • Connectors’ availability for the most used banks in the Austrian Market

• Connectivity Availability – ES
  • Connectors’ availability for the most used banks in the Spanish Market

• Connectivity Availability – PT
  • Connectors’ availability for the most used banks in the Portuguese Market

• System Metrics
  • finleap connect's shared environments uptime

How to subscribe to specific incidents: 

Status page allows you to subscribe to specific incidents. If your email address is already subscribed to the component that is affected by the incident, you will get the incident updates automatically. In case you are not subscribed to the component that is affected by the incident, you can subscribe to the incident itself. 

1. Find the current incident you want to subscribe to
2. Click on “Subscribe”
3. Enter the email address 
4. Click on “SUBSCRIBE TO INCIDENT”

Every time an incident occurs you will be able to read about it on the status page, and you will also be informed by email if you have subscribed to the relevant component and/or incident. Please be aware that the emails will be sent from the following email address: statuspage-status@qwist.com, so you may need to whitelist it to receive the notifications. Please also regularly check your spam folder in case the notifications are automatically marked as spam by your organisation.​​​​​​

For releases of new features, we will continue to send our newsletter through our usual channel.

Feel free to contact us at partnersupport@qwist.com if you have any questions or feedback. 

Best regards

your finleap connect team